Right of Withdrawal:
You have the right to withdraw from the purchase contract without providing any reasons within 7 days of receiving the products. The 7-day period begins from the day you receive the goods. If you wish to exercise your right of withdrawal, please inform us and return the products within the withdrawal period.
Condition of Products:
To return or exchange products, they must be in their original, unused, undamaged,and unaltered condition with the original labels and packaging. If products do not meet these criteria, we may not be able to accept your return request.
Return Procedure:
1-Please inform us of your intention to return the products through our customerservice.
2-Upon confirmation of your return request, you will receive detailed return instructions.
including the return address.
3-Products must be returned within 7 days.4-We recommend using a traceable and insured shipping service to ensure the products reach the destination safely. Return shipping costs are your responsibility.
Refund:
Once we receive and verify the returned products, we will process the refund as quickly as possible, deducting any return shipping charges. The refund will be made using the same payment method as the original purchase.
Exchange:
If you wish to exchange a product, you can do so after making the return. However, the chosen item for exchange must be available in our inventory. If the new item has a higher price. you will need to cover the difference. If it has a lower price, we will refund the difference to you.
Customized Products:
Please note that customized or products tailored to your specific requests are usually not eligible for returns unless they have quality issues or manufacturing defects.
Ouality lssues:
If you believe a product has quality issues or manufacturing defects, please contact us immediately. We will provide a resolution in accordance with applicable laws.
Legal Basis:
These Return and Exchange Terms are subject to ltalian law and will be interpreted and enforced in accordance with ltalian law.
For further questions or assistance regarding returns, please feel free to contact our customer service.